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Contact Us

Have questions, need order assistance, or want to partner with Marketnera? Reach our team via email, telephone, or the contact form below.

Office Location

Marketnera

Civil Lines, Meerut, Uttar Pradesh 250001, India

Meerut, Uttar Pradesh, India

Support & Inquiries

General & Orders:hello@marketnera.com
Privacy & Data:privacy@marketnera.com
Response time: usually under 4 business hours

Helpline & Hours

+91 98765 43210

9:00 AM – 8:00 PM IST, Monday to Saturday

🛵 Delivery Ops: 7:00 AM to 11:00 PM IST

Statutory Grievance Redressal

Designated in compliance with Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020

48-Hour Response SLA
Grievance OfficerVinayak JainGrievance Officer
Direct Emailgrievance@marketnera.comAcknowledged within 48 hours
Resolution StandardWithin 1 monthOfficial written resolution

Send Us a Direct Message

Whether you are a customer, a local shop owner wanting to join, or have general feedback.

Frequently Asked

How do I report a missing or damaged order?

Email hello@marketnera.com with your Order ID and photo proof within 48 hours as detailed in our Refund Policy.

I am a local shopkeeper. How do I list on Marketnera?

Visit our Register page or choose "Merchant Partnership" in the form to get onboarded in under 2 minutes.

What areas in Meerut do you cover?

All major municipal areas in Meerut including Civil Lines, Shastri Nagar, Saket, Begum Bridge, and surrounding neighborhoods.